Frequently asked questions

With a personalized weeknight benefits, you’ll get a reward - such as additional Choice Privileges points or an Amazon.com^® credit - when you check-in for a qualifying point-eligible stay at a participating hotel that includes a weeknight (Sunday through Thursday). WoodSpring Suites^® locations, some MainStay Suites^® locations, some Ascend Hotel Collection^® locations, and all-inclusive resort or casino properties do not participate. You must opt-in to this program via your Choice Privileges account and select which reward you’d like to receive prior to check-in.

United States members can choose from any of the following rewards:

• 400 Choice Privileges points
• 100 airline miles with participating carriers
• $2.50 Amazon.com credit
• $5 coffee card
• $3 Uber trip discount

Had your caffeine fix and want to start shopping? Decided you’d rather earn miles than points? You can change your reward preference any time through your Choice Privileges account. Please note that you must choose your reward prior to check-in—you are unable to change your selection mid-stay.

*Note: Since the ‘extra’ reward option must be selected in your account prior to check-in, you are unable to change your selection mid-stay.

You can earn a reward on any qualifying point-eligible stay at a participating hotel that includes a weeknight (Sunday through Thursday). WoodSpring Suites^® locations, some MainStay Suites^® locations, some Ascend Hotel Collection^® locations, and all-inclusive resort or casino properties do not participate in this benefit.

*Note: You must make this selection prior to check-in. Make sure to include your member number when you make your reservation.

• Starbucks^® gift cards, Amazon.com® credit and Uber credit: After you check in, we’ll send your reward to the email address associated with your Choice Privileges account.
• Choice Privileges Points: You will receive points within 72 hours of check-out.
• Airline Miles: You will receive miles to your selected airline account within 4-6 weeks of check-out.

1. To make your selection, simply log in to your Choice Privileges account and make your selection before your next check in.
2. To participate, you also must set your primary earning preference to Choice Privileges points in your online profile. If you’ve chosen to earn airline miles instead of points, you won’t receive a weeknight benefit. To change your earning preference, go to your online profile page, and click “edit” under “Manage Loyalty Programs.”

You can earn one benefit per qualifying point-eligible stay, regardless of number of rooms, nights, or check-ins and checkouts. However, you cannot check out and check right back into the same hotel to earn an additional benefit.

Yes, you can earn a weeknight benefit in addition to promotions and Elite bonuses.

Bonus points and airline miles rewards are available at all participating hotels. However, certain hotels, do not offer Amazon.com^® credit, Starbucks^® gift cards or Uber trip discounts. WoodSpring Suites^® locations, some MainStay Suites^® locations, some Ascend Hotel Collection^® locations, and all-inclusive resort or casino properties are not currently participating. If you’re staying at a hotel that doesn’t offer the weeknight benefit listed, please call 888-770-6800 for assistance.

Yes, you can change your preference as many times as you’d like.

As long as you are an active Choice Privileges member, your points never expire. You must, however, complete at least one qualifying activity every 18 months to maintain an active account and to retain your accumulated points. Choice Privileges points are forfeited in accounts that have no qualifying activity during the previous 18 consecutive calendar months.

To remain active in the program and retain your points, you must have at least one of the following activities every 18 consecutive calendar months:

• Qualifying point-eligible stay (earning points or miles),
• Redeeming Choice Privileges points (free nights, gift cards etc.)
• Earning points with the Choice Privileges Mastercard^® card (US members only)
• Purchasing points

Examples of non-qualifying activities include stays that are not point-eligible, registering for a promotion, and gifting points (this only counts as a qualifying activity for the member who receives the points, not the member who gifts the points).

What if I check-in to a hotel before the date my points are set to forfeit but do not check out until after?

You must check out prior to the date your points are set to forfeit in order to retain those points.

Completing a qualifying activity keeps your points active for 18 additional months, from the first day of the month after your activity is completed through the 18th month of inactivity at 12:00 am PST. A qualifying activity is based on when points post or are removed from your account.

You can view your point forfeiture date in your Choice Privileges account. This can be found in the My Statements area on ChoiceHotels.com or through the mobile app.

Choice Hotels is no longer managing vacation rental reservations. Please use the following resources to assist in your travel preparation:

• RedAwning - Use the 24/7 chat support feature on redawning.com for reservation related questions and concerns such as cancellations, modifications, amenities, or policies. 
• COVID-19 - Email covid19escalation@redawning.com for urgent matters or immediate travel concerns regarding Coronavirus.
• Choice Hotels Customer Care Team - Email coordinator.2@choicehotels.com for any additional questions.
• Following May 15, the inbox at vrsupport@choicehotels.com will no-longer be monitored.

Yes, with Points Plus Cash you can purchase the remaining points that you need to redeem for a reward night(s) during the booking. This gives you more reward options and helps you get to a free night faster.

U.S. Choice Privileges members can make Points Plus Cash reservations

Points Plus Cash reservations can only be made via Choicehotels.com (desktop or mobile web), or through the Choice Hotels mobile app (download from Android or Apple). Points Plus Cash reservations cannot be made at the property itself, through the Customer Support Center or through any other channel.

To make a Points Plus Cash reservation, sign into your online account, then search for a location on ChoiceHotels.com and select “Choice Privileges Reward Night” as the rate. Points Plus Cash will be available if you have a minimum of 6,000 points available per night. Points Plus Cash nights are based on 6,000 points plus cash; cash is the cost of the remaining points needed for the reward night.

Points Plus Cash is available for any Choice Hotels property with reward night point levels of 8,000 or higher per room per night. Any reward night offered at less than 8,000 Choice Privileges points must be redeemed with points only.

The cash portion of Points Plus Cash is non-refundable. In the event of a cancellation that is within the hotel’s cancellation deadline and in accordance with the Choice Privileges reward night policy, the total number of points required for the booking will be re-deposited into your account. That includes both the original points you had in your account, plus the points purchased in the Points Plus Cash transaction.

No, you will not earn Choice Privileges points or airline miles for Points Plus Cash reward night reservations. All Choice Privileges reward night rules and regulations apply.

Yes, Points Plus Cash reward nights count toward Elite status.

A maximum of 250,000 points can be purchased through Points Plus Cash in a calendar year.