Frequently Asked Questions

Food and beverage options at our hotels may be limited or unavailable at this time. We apologize for any inconvenience this may cause.

Our new Commitment to Clean initiative builds on Choice Hotels' long-standing cleanliness protocols, and enhances the existing program with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing best practices and protocols. Through our ongoing and longstanding relationship with Ecolab and the creation of our online Cleanliness Hub, we’re also providing hotels with the latest resources, guidance and training. Every Choice hotel will designate a “Commitment to Clean Captain,” who will complete best-in-class cleanliness training and incorporate the new protocols at their hotel.

With more than 7,400 hotels in more than 45 countries and territories, we offer travelers a wide range of options. Our brands include:

Visit our customer support page for a complete list of contact numbers.

The Choice Privileges program rewards members for staying at Choice Hotels. Members receive benefits such as exclusive rates on stays, express reservations and check-in, extended check-out upon request, personalized weeknight benefits, and points to use toward rewards like free nights and gift cards. Learn more about the Choice Privileges program

Sign up online, during your next stay at any Choice Hotels property or by calling member services at 1-888-770-6800.

The Choice Privileges program is completely free and available to residents of the United States, U.S. Territories, Canada, Europe, the Middle East, Africa, Mexico, Central America, Asia-Pacific and the Caribbean.

The program is not available to residents of Belarus, Cuba, Democratic Republic of Congo, Iran, Liberia, Republic of Côte d'Ivoire, Sudan, Syria and Zimbabwe.

In addition to the Standard membership, there are three Elite membership levels for frequent guests. Click here for more information on the program's member levels.

Sign up online, during your next stay at any Choice Hotels property or by calling member services at 1-888-770-6800.

After Signing Up for Choice Privileges, you’ll begin earning points after your first paid stay with Choice Hotels.

You’ll earn Choice Privileges points each time you:

• Complete a qualifying stay at a Choice Hotels, Bluegreen Vacations, or Penn Entertainment Casino property
• Complete a point-eligible weeknight stay that includes one Sunday through Thursday night when you select points as your personalized benefit
• Purchase goods, services, or complete a survey from one of our qualifying partners

**Certain brands or properties may not participate. [At the present time, WoodSpring Suites properties are not participating.]

A qualifying stay is a stay at a participating hotel* that is eligible to earn Choice Privileges points. Most stays are eligible to earn Choice Privileges points EXCEPT:

• Rooms booked below certain rates
• Reward night stays
• Complimentary rooms
• Rooms paid for as part of a convention or meeting
• Rooms booked through a third party online retailer including online travel agencies, wholesale packages, group tours
• Rooms booked using the employee discount or the friends, family and associate discount

You can also buy points, or exchange points you’ve earned from other rewards programs for Choice Privileges points.

You can find your points balance in your online profile. To check your balance online, sign in to your account. Once you’ve signed in, your points balance will appear at the top of the page, beneath your name, and in the “Status at a Glace” section.

You also can check your balance by using our mobile app, or by calling member services at 1-800-300-8800.

View your statements by signing into your Choice Privileges account, then clicking on the "Stays & Activity" link on the upper navigation bar on web or by clicking on "Stays" on the lower navigation bar on mobile app. For a more comprehensive list use the My Statement dropdown menu to select the statement period you’d like to view.

For hotel stays in the U.S. and Canada, please allow 72 hours after checkout for your points to post to your account. For hotels in Europe, the Middle East, Mexico, Central America, the Caribbean and Asia-Pacific, please allow 20 days after checkout for points to post.

If your stay hasn’t posted after the 72-hour (for U.S. or Canadian stays) or 20-day (for international stays) grace period, you can report it through your online account. Once you’ve signed in, navigate to the "Report Missing Stay" page. Here, you’ll find a link to complete the report form. You can also contact us at 888-770-6800 for assistance.

You can apply for missing points up to 12 months after your stay date, if you were a member during your stay. New members can request points for stays they completed 30 days prior to their enrollment. For example, a member who joins on June 1 can receive credit for stays back to May 1 of the same year.

Airline-mile earners can use this form to report missing airline mile stays for up to 12 months after their flight, in accordance with each airline program.

You can redeem points on choicehotels.com, on the mobile app or by calling us at 888-770-6800. Click here for a complete list of what you can purchase with Choice Privileges points.

All participating Choice Hotels properties reward members with 10 points per $1 spent. WoodSpring Suite properties are not currently participating.

You must be a member of a participating frequent flyer program and abide by that program's rules and regulations to earn airline miles. You’ll also need to add the loyalty program as your earning preference in your Choice Privileges account. You can select this preference by signing in and going to your online profile page. Under the “Loyalty Programs” section, click edit, then select your program from the “Add New Loyalty Program” dropdown menu.

At check-in, you’ll need to provide your frequent flyer number. The hotel guest’s name must match the frequent flyer membership name.

If you are an active Choice Privileges member, your points will not expire. To maintain your active member status, you must complete at least one qualifying activity every 18 months, or your points will be forfeited.

To remain active in the program and keep your points, you must complete at least one of the following activities every 18 calendar months.

• Complete a qualifying stay (earning points or miles).
• Redeem your Choice Privileges points (for free nights, gift cards, etc.).
• Earn points with the Choice Privileges^® Mastercard^® card (U.S. members only).
• Earn or use points with our partners. This could include the following activities:
  • Rent a car with Avis or Budget.
  • Purchase a cruise vacation package.
  • Shop for golf equipment and apparel or earn points when you book tee times through the Golf by Choice program.
  • Transfer American Express Membership Rewards points to your Choice Privileges account.
  • Exchange Choice Privileges points for miles with our airline partners.
• Buy points.

Activities that do not qualify include stays that are not qualifying stays—rooms booked through third-party online retailers, complimentary rooms, rooms paid for as part of a convention or meeting, rooms booked for under $40 or senior tours are all considered non-qualifying stays. Other non-qualifying activities include registering for promotions and gifting points. Gifting only counts as a qualifying activity for the member who receives the points, not the member who gives them.

Completing a qualifying activity keeps your points active for 18 months, from the first day of the month after your activity is completed through the last of the 18th month of inactivity at 12 a.m. PST. The completion date for the qualifying activity is based on when points post or are removed from your account.

You can view your point forfeiture date on your "My Account" page or on the mobile app .

Yes, with Points Plus Cash you can purchase the remaining points that you need to redeem for a reward night(s) during the booking. This gives you more reward options and helps you get to a free night faster.

U.S. Choice Privileges members can make Points Plus Cash reservations.

Points Plus Cash reservations can only be made via Choicehotels.com (desktop or mobile web), or through the Choice Hotels mobile app (download from Android or Apple). Points Plus Cash reservations cannot be made at the property itself, through the Customer Support Center or through any other channel.

To make a Points Plus Cash reservation, sign into your online account, then search for a location on ChoiceHotels.com and select “Choice Privileges Reward Night” as the rate. Points Plus Cash will be available if you have a minimum of 6,000 points available per night. Points Plus Cash nights are based on 6,000 points plus cash; cash is the cost of the remaining points needed for the reward night.

Points Plus Cash is available for any Choice Hotels property with reward night point levels of 8,000 or higher per room per night. Any reward night offered at less than 8,000 Choice Privileges points must be redeemed with points only.

In the event of a cancellation that is within the hotel’s cancellation deadline and in accordance with the Choice Privileges reward night policy, the initial 6,000 points used for making the reservation will be re-deposited into your Choice Privileges account, and the points purchased through Points Plus Cash will be refunded in cash back to the original payment method.

No, you will not earn Choice Privileges points or airline miles for Points Plus Cash reward night reservations. All Choice Privileges reward night rules and regulations apply.

Yes, Points Plus Cash reward nights count toward Elite status.

A maximum of 250,000 points can be purchased through Points Plus Cash in a calendar year.

As a Choice Privileges member, you earn points for each stay at Choice Hotels. You can redeem your points for gift cards via your Choice Privileges online profile (follow the “use points” link in the menu), the mobile app or by calling 888-770-6800.

For your security, card redemptions are limited. You can only redeem one gift card transaction every 48 hours. For plastic gift cards, you can redeem points for up to four cards per transaction, but each card must be the same dollar amount. For example, you can select two $50 plastic cards, but you cannot purchase two $100 plastic gift cards in the same transaction. You’ll need to purchase gift cards worth different dollar amounts in two separate transactions.

We have a variety of gift cards available from major retailers. Sign in to your Choice Privileges account and see the Redeem Points page for a complete list of options.

With personalized weeknight benefits, you’ll get a benefit - such as additional Choice Privileges points and an Amazon.com^® credit - when you check-in for a qualifying point-eligible stay at a participating hotel that includes a weeknight (Sunday through Thursday). WoodSpring Suites^® locations, some MainStay Suites^® locations, some Ascend Hotel Collection^® locations, and all-inclusive resort or casino properties do not participate. You must opt-in to this program via your Choice Privileges account and select which reward you’d like to receive prior to check-in.

To make your selection, simply log in to your Choice Privileges account and make your selection before your next check in.

To participate, you also must set your primary earning preference to Choice Privileges points in your online profile. If you’ve chosen to earn airline miles instead of points, you won’t receive a weeknight reward. To change your earning preference, go to your online profile page, and click “edit” under “Loyalty Programs.”

Choose from any of the following rewards:

• 400 Choice Privileges points
• 100 airline miles with participating carriers
• $2.50 Amazon credit
• $5 coffee card
• $3.00 Uber trip discount

Had your caffeine fix and want to start shopping? Decided you’d rather earn miles than points? You can change your reward preference any time through your Choice Privileges account. Please note that you must choose your reward prior to check-in—you are unable to change your selection mid-stay.

Canada based members have the option of selecting one option from the following: 400 Choice Privileges bonus points, 100 airline miles (from participating airline carriers), $2.50 Amazon.ca Gift Certificate, $5 Tim Hortons® Gift Card, or $5 Coffee gift card. The gift card options are in Canadian dollars.

For all other regions outside the United States and Canada, members have the option of earning 400 Choice Privileges bonus points or 100 airline miles (from participating airline carriers).

It depends on which reward you selected:

• Starbucks^® gift cards, Amazon.com^® credit and Uber credit: After you check in, we’ll send your benefit to the email address associated with your Choice Privileges account.
• Choice Privileges points: You’ll receive points within 72 hours of checkout.
• Airline miles: Miles will appear in your selected airline account 4-6 weeks after checkout.

You can earn a weeknight rewards on any qualifying point-eligible stay at a participating hotel that includes a weeknight (Sunday through Thursday). WoodSpring Suites^® locations, some MainStay Suites^® locations, some Ascend Hotel Collection^® locations, and all-inclusive resort or casino properties do not participate in this benefit.

You earn one reward per qualifying stay, regardless of the number of rooms, nights or check ins and check outs. You cannot check out and immediately check back in to the same hotel to earn an additional reward.

Yes, you can earn a weeknight reward in addition to promotions and Elite bonuses.

Bonus points and airline miles benefit are available at all participating hotels. However, certain hotels, do not offer Amazon.com credit, coffee gift cards, Fuel Rewards savings, or Uber trip discounts. WoodSpring Suites^® locations, some MainStay Suites^® locations, some Ascend Hotel Collection^® locations, and all-inclusive resort or casino properties are not currently participating. If you’re staying at a hotel that doesn’t offer the weeknight reward listed, please call 888-770-6800 for assistance.

Yes, you can change your preference as many times as you’d like.

Sign in to your online profile and select “My Account” in the dropdown menu. From the “My Account” page, click “Profile.” On this page, simply click “Edit” under any section you’re looking to update.

To reset your username or password online, click Sign in/Join, then select “Forgot username/password” below the sign-in button. After you submit the form, instructions will be emailed to you. You can also contact member services at 888-770-6800 for assistance.

To make a name change, you’ll need to provide legal documentation to the member services department. We’ll accept either of the following options:

• An old and new state- or federal-issued ID showing your old and new name. Accepted IDs include: driver’s license, passport, military ID, state-issued picture ID.
• An official court document showing your old and new name. Accepted documents include: marriage certificate, divorce decree or court-issued name-change order. A marriage license issued by chapel is fine if it shows both the old name and the new name.

The documents can be emailed to this email address.

We use Okta as a security feature. It’s designed to protect your account and Choice Privileges from automated “bots” attempting to create invalid accounts.

Contact us at 888-770-6800. An agent will verify your identity and unlock your account. At this point, you’ll have the option to reset your password.

Advance Purchase Rate offers you a discount on the Best Available Rate when you book in advance. This means that the reservation must be made on ChoiceHotels.com using your Choice Privileges number at least 3, 14, 21 or 30 days in advance—the number of days will vary based on the hotel. The rate starts at 15% off the Best Available Rate, and is non-cancellable, non-changeable and non-refundable. Your credit card will be charged for the total reservation amount within 24-48 hours of booking. Learn more.

If you have further questions please contact Choice Customer Support.

To find a hotel code, navigate to your hotel’s individual page on ChoiceHotels.com. If you have your reservation confirmation email, you can get to this page by clicking the property link in the message. Once you’re on the property’s page, you’ll see a group of 5 characters (letters and numbers) after the hotel's brand name. This is the hotel code. For properties in the United States, the code typically begins with the state abbreviation. For example, the hotel code for the Cambria Hotel Downtown Dallas is TXI93.

When you book directly on ChoiceHotels.com or the mobile app, you’ll receive the lowest price, guaranteed. You can also book by calling the hotel reservations team at 877-424-6423. After booking, record your confirmation number, and make sure to have it on hand during your trip.

Log in to your Choice Privileges account on ChoiceHotels.com or the mobile app to see or makes changes to your reservation. You can also call the reservations team at 877-424-6423 to make changes on your behalf.

If your reservation is not attached to your Choice Privileges account, there are several other ways to review it. On the ChoiceHotels.com “manage reservations” page, search for your reservation using your confirmation number and your last name. If you do not have your confirmation number, call us at 877-424-6423. The reservations team will use information such as your date of arrival, state and last name to find your reservation.

Cancellation policies vary based on your reservation and/or rate. You can review this information on your check-out page, before confirming your reservation. If you’re not sure if you booked at a cancellable rate, please call 877-424-6423 for assistance.

Log in to your Choice Privileges account on ChoiceHotels.com or on the mobile app to make changes to your reservation. Or, if your reservation isn’t attached to your Choice Privileges account, search for it on the “manage reservations” page using your confirmation number and your last name. You can then make the updates online. You can also call the reservations team at 877-424-6423 for assistance.

Keep in mind that every reservation is subject to a cancellation deadline. This deadline varies by property and will display on your confirmation page prior to booking. Advanced purchase rate reservations cannot be modified or canceled.

If you submit a cancellation request, please record your cancellation number for your records.

Yes, your credit card is required to guarantee your room. When you reserve your room with a credit card, the room is held for you regardless of your arrival time. This means the hotel is required to hold your room for you until 7 a.m. on the day following your date of arrival. Your credit card information is protected according to requirements defined in the Payment Card Industry Data Security Standard.

Your credit card is not charged for your stay prior to your arrival unless the hotel has a prepayment or deposit requirement. If there are any prepayment and deposit requirements for the hotel you’re booking, a warning will appear during the confirmation process.

If you’d prefer not to enter your credit card information online, please call the reservations center at 877-424-6423.

You can search ChoiceHotels.com, call the hotel or speak to a representative at 877-424-6423 to discuss availability for specific room types and amenities.

This is the base rate available for the date you’ve entered for a specific hotel. Please note, rates are based upon availability and occupancy, and are not guaranteed until booked.

Simply book online at ChoiceHotels.com or the mobile app, call 800.4CHOICE or book by calling the property directly and we'll stand behind the rate with our Lowest Price Guarantee. If you happen to find a lower published price for the same date and terms on any other qualified online source, we'll not only match that rate—we'll also give U.S. residents a $50 Reward Card to spend any way you want. International guests will receive their first night free instead.

Please see the terms and conditions for more details on the “Lowest Price Guarantee” program.

You can request to use AAA when booking online and by phone. A valid AAA number is required to book and must be presented at check in.

If you’d like to pay for another guest’s hotel stay and will not be with them at the hotel at check-in, you can put the reservation under their name, using your credit card information to guarantee the room. Prior to check in, contact the hotel directly to request a credit card authorization form. This form gives the hotel approval to use your card without you present. This is a security measure for both you and the hotel to ensure the request is valid.

At check in, you’ll need to present a government-issued ID and a credit card. The name on your identification and card must match the name under which the room was reserved.

Due to state and local laws, pet policy varies by hotel location. To see if a hotel accepts pets, look under the Amenities and Policy section in the hotel’s description or use the pet friendly search page. Hotels that accept pets will appear at the top of the available hotels list.

If there will only be one guest in the room, most hotels require you to be a minimum of 19 years of age to book. However, some hotels require guests to be 21 or older.

When a reservation is for two or more guests, at least one occupant must be 21 years of age or older if any other occupant staying in that room is age 18 or under. Call the hotel directly with any questions about age restrictions.

At participating locations, children 18 and younger stay free when they share the same room as their parents or grandparents. If extra bedding is required, such as a rollaway or cot, charges may apply.

Requirements may vary by hotel, and by location. For example, in Asia Pacific, up to two children 12 years and younger can stay free in a room with their parents or grandparents.

Please contact your hotel directly for information on their child policy.

Your room is guaranteed with a valid form of payment until 7 a.m. the morning after your arrival date. This ensures the hotel is holding your room in case of a late arrival. However, if your credit or debit card does not have funds available to pay for the room, the room is subject to cancellation. If you’re going to arrive late to your reservation, please notify the hotel directly.

Early check-in requests are at the hotel’s discretion and based on availability. They also are subject to a surcharge.

Late check-out requests are at the hotel’s discretion and based on availability. They also are subject to a surcharge. Special consideration may be made for Elite Choice Privileges members requesting a late check-out time, but it isn’t guaranteed.

The Lowest Price Guarantee program makes it easy for you to find the best price available online. If you book on ChoiceHotels.com, and then find a lower, publicly available rate (for the same date and terms) on a qualified online source, simply submit a claim and we’ll match the lower rate. Plus, U.S. and Canada residents will get a $50 Reward Card (in USD or CAD respectively) after completing their stay, and International guests will receive their first night free.

Complete the claim form within 24 hours of booking, and a Choice Hotels service representative will contact you within 48 hours to confirm that the price you’ve found meets the Lowest Price Guarantee criteria.

Currently all Choice Hotels participate in the Lowest Price Guarantee program except for Ascend Hotel Collection properties in Las Vegas, NV that include a casino. If your claim is approved, we will match the price and give you a $50 reward card when you complete your stay (US and Canada residents only^‡). For international residents, we will match the price for your stay and give you the first night free. 

^‡ Effective beginning June 30, 2018 for Canada residents staying in Canadian properties as well as all other international properties. Until June 30, per current program rules, Canada residents staying in Canadian properties as well as all other international properties (except the United States where they will receive the $50 card), will receive their first night free for approved claims.

We’re subject to the laws of the state of Maryland, where the Choice Hotels corporate offices operate.

We need to verify that the lower rate is available for the same dates and room type. Changing the reservation modifies that information, and we’ll no longer be able to guarantee the information is the same.

You must submit a claim within 24 hours of booking your reservation, and at least 48 hours prior to your date of arrival. This ensures we can find the lower rate you submitted, and have sufficient time to inform the hotel owner of the adjusted rate.

We limit the Lowest Price Guarantee to online reservations to keep the process simple and efficient for you and for our team.

Opaque websites are ones that aren’t clear about what you’re booking, often omitting the name of the hotel or the type of room you’re reserving. Websites that do not immediately confirm a reservation at the time of submission also are considered opaque. These websites are not eligible for the guarantee because we can’t confirm that the reservation will be for the same hotel or same room type, or that the reservation would be able to be processed through that website.

An auction website allows users to “bid” or “negotiate” for lower room rates with the website. These websites are not eligible for the guarantee because we can’t confirm that the lower rate is publicly available for anyone to reserve.

The Lowest Price Guarantee only matches the room rate. Most third-party websites’ terms and conditions state that the room rate is only for dual occupancy. This means the rate they are providing is for two people per room — charges for an additional person would still apply at the hotel. If the competing website you found states that the room rate includes extra person charges, please let us know by calling 877-424-6423.

If you have reserved the same room size and number of beds and the amenities match, it is probably the same room type.

Negotiated and membership rates do not qualify because those rates are not available to everyone. The only member-only rates that are eligible are Choice Privileges, senior/AARP and AAA rates.

A publicly available rate is any rate found on a website that does not require a membership/account or have any other requirement (including but not limited to age, government employment and military personnel) that makes it unavailable to any visitor.

A website that does not allow you to make the reservation on the internet would not qualify for the lowest rate guarantee.

After a claim has been approved, the booking is not transferable or changeable. The name on the booking must match the name on the guest’s photo ID at the time of check-in.