Introducing Mobile Check-In

Introducing Mobile Check-In

We’re excited to introduce our mobile check-in experience at select Choice Hotels® locations*! With this new feature, you can now use the Choice Hotels mobile app to check in up to 2 days before your stay and save time when you arrive. Once checked in, you’ll be able to easily access details about your upcoming stay from the home screen, and we’ll be able to notify you when your room is ready.

Here's how it works

Download the app

Download our mobile app and turn on push notifications for the best experience.

Check-in

Check-in up to 2 days before arrival. We’ll remind you when it’s time.

Your room is ready

Get notified when your room is ready via app push notification and email.

Grab your key

Stop by the front desk to show your ID and pick up your room key.

See our frequently asked questions for more information

Frequently Asked Questions

Yes! You must have a Choice Privileges account to use mobile check-in.

Yes, if you made your reservation more than 2 days before your arrival, you may call 877-424-6423 to link your reservation to your Choice Privileges account. After you link your reservation to your Choice Privileges account, you are eligible for mobile check-in.

Yes! You must visit the front desk to collect your room key and present your identification.

You may check in up to 2 days in advance. You will receive a notification via email when you are eligible to check-in.

At this time, no. Mobile check-in is only available for users who book directly through a Choice Privileges account. You may join Choice Privileges here to enjoy mobile check-in on your next stay with us!

Currently, not all properties are eligible for mobile check-in. The property page will indicate mobile check-in eligibility during the reservation process if your property is eligible.

Yes, you may use mobile check-in if you have stays booked on consecutive days.

Please call the hotel directly, and the front desk agent will assist you. If you cancel/modify a reservation within 2 days of arrival, you may continue to receive communications regarding your previous reservation details.

Please call the hotel directly. The front desk agent will do their best to accommodate your arrival. If you cancel/modify a reservation within 2 days of arrival, mobile check-in features for your newly modified reservation may not be available. Or you may continue to receive communications regarding your previous reservation details.

You will need to call 877-424-6423, and they will assist you in modifying your reservation. If you cancel/modify a reservation within 2 days of arrival, mobile check-in features for your newly modified reservation may not be available. Or you may continue to receive communications regarding your previous reservation details.

You will need to proceed to the front desk upon arrival at the property and provide the card to the front desk agent. They can replace the card on file for incidentals.

We will let you know when it's time to check in by push notification, email, or both — depending on your communication preferences.

You must enable push notifications on your device AND within the Choice Hotels app. To enable push within the Choice Hotels app, please follow these steps: 1) open the app, 2) click "settings," 3) click "about," 4) click "app settings," 5) click "app notifications," 6) click the toggle buttons for both "Reservation and Account Activity" and "Special Promotions" until they are orange, and 7) close the app.

Unfortunately, guests with multiple rooms booked on the same night cannot use mobile check-in. Please proceed to the front desk upon arrival at the property.

Please ensure you have downloaded the most recent version of the Choice Hotels app by visiting the app store. We encourage you to enable auto updates on your mobile device for the best in-app experience. In addition, not all stays are eligible for mobile check-in.

Mobile check-in is only available for the individual who made the reservation, as the reservation is through their Choice Privileges account. The same individual must check in at the front desk.

No. Currently, Radisson Hotel Group properties (including Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn, and Country Inn & Suites) are not eligible for mobile check-in.

You may need to set up two-factor authentication. To learn more, click here.

If you still have issues logging in, please call 877-424-6423.

*Mobile check-in is available only at participating Choice® locations.

Choice Privileges membership is required for mobile check-in. Your reservation must be associated with your Choice Privileges account in order to be eligible for mobile check-in. To become a member, you may register at https://www.choicehotels.com/choice-privileges/account/enroll or in the Choice Hotels App. For additional frequently asked questions regarding mobile check-in and membership, visit https://www.choicehotels.com/about/mobile.

In order to be notified, you must opt-in to either email marketing, push notifications, or SMS. You may update your communications preferences within the Choice Hotels App under settings > communication preferences.