The place looked clean but it definitely didn’t smell clean. The front desk area was fine, but it’s by the front door. Once checked in you go down the hallways it just smells stale. Got to the third floor and it was even more stale, almost smelled like pet urine or old cigarettes in the hallways. Not once did we smell cleaner in the air, but observed comet and some yellow spray on the cleaning ladies cart. The rooms were okay, but again ours smelled so stale, like it hadn’t been stayed in, in a while. We actually was there for a medical procedure and didn’t have time to change hotels or we would have. We improvised by bringing my car spray air freshener to the room and using that to freshen the room. It worked, thankfully. No matter how much we tried to help the hallway within minutes it was stale smelling again. We actually observed an other guests using febreeze in the hallway so we know it wasn’t just us. Also, there was on day when we came back from a medical appointment and saw someone cleaning the hallway. The vacuum cleaner was going and the smell was getting worse. Perhaps a new vacuum cleaner, some actual cleaning products that leave the place smelling clean, and some air fresheners could make things better. I can’t comment on the breakfast because the smell was so stale we couldn’t get out of there and to the medical appointments fast enough each morning, so we opted to eat elsewhere. The front desk staff were friendly though, beds comfortable, ac worked, bathrooms were good, and yea everything was clean. It just smelled stale. Again, a change in cleaning methods and products could go a long way. Had we not needed to get someone and stay put for multiple back to back medical appointments, we would have changed hotels after the first day, but it wasn’t possible, so we just dealt with it. We won’t stay at that particular hotel in Austin again though.

Staff is great. Helpful. Clean and confrontable.

The staff members are friendly and accommodating. The room was clean, comfortable, and quiet. The team member responsible for setting up the breakfast bar was outstanding. She kept the menu items warm and well stocked, and the Texas-shaped waffles were delicious. Additionally, as if she did not have enough to do to keep the breakfast bar rolling, she would multitask to clean the guest tables. My wife and I as well as our 11-year-old, 24-pound Goldendoodle named Ollie genuinely enjoyed every minute of our stay at the Sleep Inn Suites in North Austin.