Unfortunately we left our stay early. I know compensation is unlikely but I will respectfully request it anyway. We were excited to find this hotel initially. We were staying in Philly for 4 nights, for our daughter's first concert as part of her 16th birthday, and to spend time with a seriously ill family member. It had ample space, full-size refrigerator and a stovetop so we could cook and not eat out multiple meals a day.We ignored the little things; the toilet seat was wobbly and detached on one side, the shower door wouldn't stay closed you had to hold it closed, the stove would turn off throughout cooking, after I finally figured out the breaker buttons to push. The mice my wife and son experienced on Saturday night while my daughter and I were on the way back from the concert sealed it. My children psychologically could not sleep in the hotel after that, so we left around midnight and searched for another place to stay, finally getting some much needed sleep at 3am. Despite these issues , I DO want to compliment the staff. The staff was great. Everyone was friendly. John did his very best to try to accommodate us with a different room and ease my family. Manuel was so kind and friendly every morning at breakfast. I do not think we'll be back however.

The space had a weird odor. The towels were old and never replaced. The pillows were hard.

1. I heard a mouse nipping At something either behind the right nightstand and the convertible couch. This wole me at 4 am and could not go back to sleep. 2. The toilet was not flushing properly. Very sluggish and almost backed up 3. Tv did not work: I understand that they are upgrading the TV service for the hotel but someone should have alerted me before i made the reservation