Room smelled strongly of cigarette smoke. No microwave in room. Hotel interior looks a bit worn. Breakfast selection okay.

To explain my use of stars, because I do not admire a system that gives five stars to average services. The stars should have a normal distribution, with three stars being the most common - i.e. *** indicates fair / expected value for money. **** indicates better than expected; and ***** is outstanding. ** is poor, and * is abysmal. I stayed one night for about $95.00 and while a little costly, the room was fine - i.e. as expected which leads to a three star rating. I wanted to stay again three nights later, and was quoted $300. That is, the same three star service, but for three times greater cost - which arithmetically reduces the rating to one star. But the price gouging revealed that the hotel / chain was telling fibs when it was advocating its own services; and clearly ranks making a profit over providing a good service. So, with that, it lost its single star. I'll now consider finding another chain - although I fear all follow the same exploitational philosophy.

Our hallway and room had a very strong odor. To me, it smelled like old smoke, but my husband thought it was some kind of cleaner. Whatever it was, it was very offensive. We arrived at 1:30, but despite her claim that some rooms were already cleaned, we couldn't check in until 3 PM. We returned at 3 PM exactly, and the luggage cart wasn't available because other people who had already checked in hadn't brought it back yet. How did they manage to check in before 3, and why couldn't we?