Nice room, below par breakfast
Hope there's enough room. Our room was nice, front desk helpful, your complimentary breakfast was the worst, two mornings in a row. The attendant was nice, but day 1, 8:30 am on tuesday, no eggs, ran out of milk, no fruit, clean but uninviting. The attend said they would be out of a lot of things until Thursday morning, when they got their delivery. Spoke to Tracy, the assistant manager and she said she was unaware of the situation, but corporate wouldn't allow them to go out and buy anything. Then she offered me points...Next morning it was worse, no juice, just water biscuits and gravy and yesterday's bacon, since people weren't eating it with their waffles. Spoke to Tracy again, she apologized, again but said corporate would get all over them for going out to buy milk, eggs and juices. There were five other couples there while we had "breakfast", all surprised at the cheap attempt at breakfast. I know they were sold out the previous few days, and that group probably got a good breakfast. But does it really make sense to follow up a good weekend by treating the early week guests this way? I spent almost 30 years in the hospitality industry...sometimes you run out of stuff, but you take steps so it doesn't happen again the next morning. At the end if the shift the attendant tells their supervisor what they ran out of, and the supervisor takes steps to remedy the situation. Simple. You don't just say, wait a few days for the truck.....plus, as we were leaving this morning, four employees, I think they were room maids and a front desk girl were having a great time hanging out and smoking just outside the front sliding doors. You need a smoking area for your employees, and more concern for the little things that make a stay with you enjoyable.
The pluses...room and facility was nice and well kept. Side note, there were two guys screaming at each other from 5:20am until six, baby crying and a dog barking. Didn't mind the kid or the dog, but thought the yelling was going to turn violent. Turns out management knew nothing about it.
