This hotel went down hill from the last time I stayed here a year ago coming to find out they home and shelter the homeless in Dutchess county area as a full paying customer is discusting and very uncomfortable especially the outside and lobby breakfast area the people in there and my room also room 318 was infested with cockroaches and had to replace and clean all my stuff and then the room I was also out in as soon as I checked in I realized the previous person who ever stayed in there and I am sure it was a social service homeless person they wrote all over my night stand between the bed so I walked in to damaged furniture and then cockroaches in the room scary experience and the hotel charge cleared asap fast and they claim they accommodated me and sent a receipt saying they fully refunded me and to this point I still don’t have the refund which is ridiculous being all I went through and how fast the original charge hit my account and now the refund the full refund they said they gave me is taken all this extra time I also filed a dispute claim with my bank I am totally devastated all I went through and my vacation was destroyed and all I went through now waiting all this time to get my funds back and had to throw out all my luggage what I couldn’t clean so huge loss and then lost my vacation and honestly, I don’t understand. I also found out they cater to the locals not only the homeless charging the locals only $50 a night but me as an outsider from a different area. I’m charged the $106 before taxif they hadn’t refunded it. i’m just highly disappointed and at first they only wanted to refund two nights until I told them I was gonna take the pictures to code enforcement and posted on the BBB Better Business Bureau website like how are you gonna refuse to refund something when you put them in a roach infested hotel, and not tell them all these details such as your house homeless people through your whole property personally, Choice Hotels should be sued as well because families that bring children in here it’s an unsafe hotel. it’s not only the owner of the hotel this hotel carries the Choice Hotels logo and name you’re supposed to be sending and providing families with a safe place to lay their head. It’s beyond ridiculous and I would like Corporate from Choice Hotels to reach out to me as well with the phone number. that’s on my account and then they finally after me arguing refunded the whole three nights first it was two nights then after the argument, they did all three nights. I’m really really upset. All I went through and still waiting for the money but somehow or the other, the original charge posted in one day unacceptable and they’re still renting rooms online when their hotel is invested with roaches. I don’t understand that Choice Hotels is not nothing even corporate letting them rent rooms that have roaches in them. I just want my money back that’s it and I’m done emailing the hotel. They said they gave me my money back while I’m still not seeing it and somehow or the other it posted on their end in one day when they took the money from me I need some kind of reference number to prove they did the refund attached to each refund, and that was never done. Either my opinion this hotel needs to be shut down when there’s roaches in it they carry disease and breed disease roaches then people that they house in there that are homeless damaging their property. Their furniture just sad I used to stay there a year ago and it was a beautiful hotel.

Excellent customer service 👏

Cockroaches in the room, for starters