You need to get rid of the full time live ins.

Our recent stay at your hotel, which unfortunately fell short of expectations. Upon arrival, we were very disappointed to discover that the bed linens in our room had not been changed. The sheets and pillows were visibly soiled with what appeared to be blood and vomit. This was extremely upsetting and certainly not the welcome we had anticipated. The next room we moved into was also not the greatest with a stained top sheet, we just removed this from the bed. We didn't want to complain yet again.. We did appreciate the breakfast vouchers that were offered to make up for this unsatisfactory experience. However, additional issues continued to arise. When we booked an extra night, the front desk agent quoted a total with taxes included, and I confirmed this amount with her twice. At checkout, I was surprised to find that the total had increased the total amount. This lack of clarity and consistency was frustrating and disappointing. As a Choice Privileges member, I was informed that I would receive 2,000 points in compensation for the condition of the room upon arrival. To date, these points have not been credited to my account. Furthermore, during our three-night stay, our room was not serviced even once. We received no housekeeping, and our garbage and towels were not changed unless I personally found a staff member in the hallway and requested replacements. At the request of the front desk, I had already sent an email outlining these concerns, but I have yet to receive a response from management. This lack of follow-through has only added to our disappointment. This was meant to be a quiet family vacation, but the overall experience left much to be desired. I would hope that the hotel will take these matters seriously and respond accordingly.

There was no QUALITY in the room we had… it wasn’t inviting at all! The room needs major renovations and a new coat of paint. Every time we opened the door, the room smelled like rotten wood !!! The carpet was warped at different places in front of the bed so it wasn’t very secure for us, seniors ! On the web, we see nice rooms, curtains, carpets or hardwood floors. Our room was far from what we see in the photos on the internet. We paid 200$ a night for a room that was like one in a cheap motel and we stayed two nights. I expect a refund for one night at the least.