I reserved two rooms and had them reserved for over a week. The hotel called me the day before I was the check-in to verify that I wanted two rooms and it wasn't a mistake. So my question is why didn't they tell me that the pool was down for maintenance and wasn't going to be back up for 2 weeks. I spent a lot of money and the only reason I booked the place was for my daughter for her birthday cuz she wanted to go swimming. Did not get a discount did not get a refund. There was a jacuzzi in both rooms so I let my kids play in it because they couldn't play in the pool and I asked for a couple extra towels and was told by the woman at the desk that she wasn't supposed to give me extra towels but she said she would if I went upstairs and got her a couple of the towels I had upstairs and brought them down to her. So I went upstairs and got a couple of the dirty towels they weren't dirty just wet and brought them down to her so I could get two fresh towels and she was very rude. Then an hour after I checked out the next day they charge you charge my card more and said it was due to damages in the bathroom and I said what damages because we never even use the showers we were there for one night just to go swimming which we didn't get to do so we actually weren't even at the hotel that much because we had to go through town to find something to do with our daughter since the pool was down. They told me the soap thing was missing from the shower only from one of the rooms that I paid for, I told the guy that we never even use the shower and either room sorry I never paid attention to some soap thing on the wall because I didn't use the shower and I only use the bathroom like twice and he said well I don't know what to tell you that's bull crap. One room had red on the wall my kids thought was blood on wall next to bed but I think it was marker not sure. One of the three lamps in one room didn't work. They have a bunch of people living on the third floor we were there on a Friday night they were loud screaming sounded like they were drinking when we seen a couple of the people in the hallway and in the parking lot they look like they were on drugs scared my kids all night they couldn't really sleep good because all you could hear was screaming from upstairs and people being loud outside right outside our windows and we're told that they were people that live there on the third floor. Worst customer service and hotel ever it should be shut down.

Clean, clean, is what I like, and it was that. The pool wasn’t working and no breakfast is reason for the 8 on score.

Worst, dirtiest, noisiest hotel I’ve EVER stayed at in 67 years. Would not have stayed, but no choice. Front desk person was very accommodating. Sheets and towels seemed clean, so that’s great. Chair, floor, lighting, paint patches gross.