Loved the breakfast, the heated pool and HOT jacuzzi, the upgrade to the Oceanview room, the comfy beds and it was even quiet too.

The hotel room we were given looked correct as booked. I was on a weekend trip with my partner, I booked the room with a fireplace and whirlpool/jacuzzi style tub. The fireplace didn't work. Multiple lights in the bathroom didn't work. The faucet in the room -not the one in the bathroom- had a crack in the pipe and shot water out the side if you tried to use it. When we did use the tub, unknown to us, the plumbing was leaking through the walls into the carpeted area of the room which left huge wet spots. We asked the front desk, and were given the solution of a stack of towels. The room was pretty miserable after this as the carpet was just wet everywhere. Everytime me or my partner got up out of bed to use the bathroom or grab a drink of water or anything we were walking through soaked carpets. Upon checkout, I was told by a different person that I needed to contact Customer Service for a refund. I have since contacted customer service, and now have been told by them that I need to contact the hotel directly for a refund. I called the hotel, to be told only the general manager can handle those issues, and they then hung up on me. I would not recommend this hotel to anyone.

Very low quality and not worth the rate at all - extremely overpriced