Very clean

I’m writing this review to share a deeply disappointing and disheartening experience my family had while staying at a Clarion Hotel. As a parent of a special needs child who uses a wheelchair and has no bladder control due to a medical condition, we travel with great care and responsibility—and we also expect a baseline of understanding and dignity when we check in as guests. During our stay, my child experienced a bladder accident in bed—something that is medically unavoidable. Instead of handling this situation with compassion or professionalism, hotel staff simply sprayed the mattress with bleach, moved us to another room, and then kept our $100 deposit without any meaningful discussion. There was no consideration of the fact that this was a medical issue related to a disability, not a careless act or a violation of hotel rules. What we experienced feels like discrimination—plain and simple. This treatment suggests that guests with disabilities are not welcome or supported here, and that’s unacceptable. The Americans with Disabilities Act exists for a reason, and hospitality providers should be trained to understand and uphold it. We will no longer be using Clarion Hotels for any of our future travel needs. Families traveling with loved ones who have disabilities deserve respect, not shame or financial penalties for something beyond their control. I hope Clarion takes this feedback seriously and uses it as an opportunity to educate staff and implement policies that reflect true inclusion and accessibility.

No remote; then remote was difficult to work on tv Mildew smell in 1st room Wet floor Moved at 9pm after granddaughter went to bed Toilet wobbly Blinds and curtain didn't block light, made sleeping extremely difficult Ants on breakfast bar area Housekeeping knocked on door at 8am while people were still sleeping